Managed Services
Keep Your Oracle Environment Running, So Your Team Can Focus on What's Next
OnPlan's managed services give you access to experienced Oracle specialists who know your system, respond fast, and help you get more value from your Oracle investment every month.
Your Oracle System Is Mission-Critical. Treat It That Way.
Most organizations don't have the internal capacity to keep up with Oracle updates, resolve issues quickly, and continuously optimize their environment, all at the same time. That's not a failure of your team. It's a capacity problem. OnPlan's managed services are designed to fill that gap. We handle the day-to-day so your internal team can focus on strategic work instead of firefighting. And because our managed services consultants are often the same people who implemented your system, they already know your environment, which means faster resolution, fewer escalations, and better outcomes.
What's Included
Support & Maintenance
Day-to-day functional and technical support for your Oracle applications. Break/fix resolution, help desk, root-cause analysis, and SLA-based response: all managed through our ticketing system with full visibility into hours, tickets, and performance.
Release Management
Oracle updates quarterly. We manage the testing, validation, and deployment of releases so you stay current without disrupting your operations.
Enhancements & Optimization
Beyond break/fix, we provide continuous improvement: minor enhancements, report development, workflow optimization, and recommendations for getting more business value from your Oracle investment.
Integrations & Technical Development
Need a new integration or custom development? Our managed services scope covers integrations, technical builds, and extensions within your Oracle environment.
Proactive Monitoring
We don't wait for things to break. Regular health checks, performance monitoring, and proactive recommendations keep your environment stable and ahead of issues before they impact operations.
Managed Services for ERP, EPM & Analytics
We support the full Oracle application stack: Oracle Fusion Cloud, Oracle EBS, Oracle EPM Cloud, Oracle Analytics Cloud, and more. One partner for your entire Oracle environment.
The OnPlan Managed Services Difference
A lot of managed services providers will give you a ticket queue and a response SLA. OnPlan gives you something better: a team that actually knows your system. Our managed services resources are often the same consultants who built your solution. They understand your configuration, your business processes, and your pain points. That continuity means less time explaining context and more time resolving issues. We also believe managed services should go beyond just keeping the lights on. Our team runs regular touchpoints, proactively surfaces optimization opportunities, and helps you build a roadmap for continuous improvement, beyond reactive support.
How We Onboard You
Environment Assessment
We start by getting to know your system: your configuration, integrations, customizations, open issues, and support history. No assumptions.
Service Design
We define the scope, SLAs, team composition, and escalation paths. You know exactly what you're getting before we start.
Transition & Handoff
We take over smoothly, whether transitioning from another provider or from your internal team. No disruption to your operations.
Ongoing Support & Reviews
Monthly reviews, proactive recommendations, and regular reporting keep you informed and in control. We're your partner, not just your vendor.
Flexible Models That Fit Your Needs
Rollover Hours
Unused hours roll over month to month so you never lose what you've paid for. Scale up or down as your needs change.
Predictable Pricing
Fixed monthly plans give you budget certainty. No surprise invoices, no hourly billing anxiety.
Right-Sized Coverage
Whether you need light-touch support or a dedicated managed services team, we scope engagements to match your actual needs.
Same Team, Long Term
We assign consistent resources to your account so you're not re-explaining your environment every time you open a ticket.
Common Questions
What Oracle applications do you support?+
We support Oracle Fusion Cloud (ERP, EPM, HCM), Oracle EBS, Oracle Analytics Cloud, Oracle Technology (OCI, OIC, APEX, VBCS), and more. If it's Oracle, we can support it.
How quickly do you respond to issues?+
Response times are defined by SLA tier and issue severity. Critical issues receive immediate attention. We provide full visibility into ticket status, response times, and resolution through our service management system.
What if we already have an internal Oracle team?+
Many of our clients use OnPlan managed services to augment their internal teams (handling overflow, specialized areas, or after-hours support) rather than replacing headcount entirely. We design the engagement around your situation.
How does the rollover hours model work?+
Unused hours in a given month carry forward so you never lose value. If you need more hours in a busy month, we can flex up. It's designed to give you flexibility without the waste of a rigid block model.
Can we transition from our current managed services provider to OnPlan?+
Yes. We've handled transitions from other providers and from internal teams. We manage the handoff carefully to ensure continuity of support and no gaps in coverage.
Let's Talk About Your Support Needs
Some clients need full managed services. Others just need a specialist team to support their internal staff. Either way, we can design something that fits. Let's start with a conversation.
Talk with a Senior Consultant